I Chatbot aiutano a fornire le informative legali - Il Garante Svedese

Una banca svedese non informa correttamente tramite la privacy policy. Il Garante indaga e suggerisce soluzioni per migliorare la compliance.

Tra queste anche i chatbot. Vediamo in che termini:

"Easily accessible" means that the data subjects do not have to look for the information;

it should be immediately clear to them where and how they can access the information;

for example by giving the information directly or linking to the data subjects, by clear guidance or in response to a question from a natural person (eg in a privacy policy / a privacy statement in several layers online, in "Frequently asked questions", via contextual pop-ups that are activated when the registrants fill in oneonline form or in an interactive digital context via a chatbot interface etc [...]